The Capacity Workshop: Make Space for What Matters

Service Description

When organizations don't have a clear picture of the work required to deliver their programs and services, it becomes difficult to plan resources, manage workload, and respond to changing demands. Understanding capacity starts with understanding the work itself. This practical, facilitated workshop helps teams map what they deliver, the work involved, and the people, resources, and systems that support it. The goal is to understand how capacity can flex up or down as organizational needs change. The process begins with a review of existing program or service information and relevant role documentation to build an initial picture of current work and delivery demands. Using these insights, we'll guide your team through collaborative work mapping, capacity discussions, and practical problem-solving to explore seasonal pressures, dependencies, bottlenecks, and opportunities for greater flexibility. By the end of this workshop, your team will be able to: • Map programs, services, and the work required to deliver them. • Understand how roles, resources, and systems support delivery. • Identify seasonal demands, capacity pressures, and operational dependencies. • Explore opportunities to flex staffing, resources, and ways of working as demands change. • Identify practical next steps to support sustainable workload and capacity planning. Format: Interactive, facilitator-led workshop for leadership teams, departments, or program teams. Team Size: Up to 8 participants. Preparation: Review of existing program, service, and role information. Duration: Customized based on team needs and complexity. Investment: $5997 Includes: Pre-workshop preparation, tailored facilitation, work and capacity mapping activities, and a summary of key findings and next steps.